Refund policy

To be eligible for a return, your item must be in the same condition in which you received it, unused, with any original tags, and in its original packaging. You will also need your receipt or proof of purchase.

To request a return, please contact us at info@warmables.com.

Approved returns should be sent to:

Warmables
86 Garfield Ave
Jersey City, NJ 07305

Once your return has been approved, we will provide instructions for sending your package back to us. Items returned without contacting us first will not be accepted.

Please note that we do not offer free return shipping. Warmables is a small, family-run business, and shipping a package costs us approximately $7.50 on average. Customers are responsible for the cost of return shipping unless the item arrived damaged, defective, or incorrect.

If you have any questions about a return, please contact us at info@warmables.com.

Damages and Issues

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us as soon as possible so we can review the issue and make it right.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will automatically be issued to your original payment method within 10 business days. Please keep in mind that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@warmables.com.